Terms of Use

Last updated 14 October 2026

These terms apply when you use Plumbing Hub, add or claim a listing, leave a review, or buy a paid plan. By doing any of those you agree to them. Our Privacy Policy explains how we handle your data.

Using the directory

Listings are compiled from information businesses give us and from public sources such as Google. We work to keep them accurate but cannot guarantee that every detail is correct or current. A listing, badge or review is not a recommendation: check that a business is right for the job before you hire them. Any agreement you make with a listed business is between you and that business, and we are not responsible for the work they do.

Listings

• Only add or claim a listing for a business you own or are authorised to act for.
• To claim a listing, you verify a one-time code sent to the email address already on it.
• Information you provide must be accurate and must not mislead, infringe anyone's rights or break the law.
• Changes owners make are reviewed before they go live. We may edit, decline or remove listings and content that break these terms or that we believe are inaccurate.
• Anyone can report a listing that looks wrong, and we will look into it.

Reviews

Reviews must describe your own genuine experience of the business. Do not review your own business or a competitor, and do not post anything offensive, defamatory or unlawful. We check reviews before publishing them and may decline or remove any review.

Paid plans

Current prices are on our pricing page. Payments are taken by Stripe, and we never see or store your full card details.

• Verified is a one-off payment. It does not expire while the listing stays on Plumbing Hub.
• Featured is a subscription that renews automatically at the end of each billing period, at the price shown when you signed up unless we tell you about a change before it renews.
• You can cancel Featured, or update your card, at any time from the billing portal. When a Featured subscription ends, the listing goes back to Verified.
• If a renewal payment fails, we will email you and the payment will be retried. If it still can't be collected, the listing goes back to Verified.

Refunds

Paid plans take effect as soon as payment goes through, so payments are not refundable, including for the unused part of a Featured period after you cancel. If we have charged you in error, or the law entitles you to a refund, contact us and we will put it right.

Removing a listing

You can ask us to remove your business's listing at any time through the contact form. Cancel any Featured subscription first: removing a listing does not refund payments already made.

Our liability

Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud. Otherwise, we are not liable for loss of profit, business or opportunity, or for any indirect loss, and our total liability to you is limited to the amount you have paid us in the 12 months before the claim.

Changes to these terms

We may update these terms. The date at the top shows when they last changed. If a change affects a paid plan you have, we will email you before it applies.

Law

These terms are governed by the law of England and Wales, and its courts deal with any dispute.